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~Saturday~  I slept in this morning. Oh glorious weekend.

I devised my blog entry from yesterday, which included the blow-by-blow of my Time-Warner Cable high speed modem upgrade customer service fiasco, and afterward I cut and pasted all of it into a feedback form on their website.

Later in the day I received this response from them:

Dear Mr. Martin,

Thank you for contacting Time Warner Cable Email Support. At the end of this email, you will be given the option of taking a brief survey.

I understand that you are not happy with the service you received from us.

Please accept our sincere apologies for the inconvenience you have experienced. We will do our best to address all of your issues so you can enjoy the services you have subscribed to from Time Warner Cable.

I have forwarded this issue to the relevant department. I appreciate that you have brought this issue to our notice and we will make sure that such incidents do not occur in future.

Please note that the ticket number for your escalation is: 6382569.

We strive to provide our customers with the best possible customer service, and when you feel that we have failed to meet your expectations, it is important for us to know. While we work towards improving our internal processes, we hope that you will bear with us as we develop a better approach to handling specific issues that may arise. Your patronage is important to us.

Thank you for your patience and understanding.

Have a great day!

So, we'll see where that leads to on Monday.

At the gym, I did 225 (15 sets of 15 reps) ab crunches, which I followed up with an upper body workout for a change.

Even though I knew it had been too long since I last did this routine to do it at the same weight settings as I did it the last time, and I knew I'd regret it tomorrow, I did it anyway.

I started reading Malcolm Gladwell's Outliers today. It's another selection from the list of the 10 Surprising Books That Will Transform Your Writing that I came across a year or two ago, and which I bought or have received as a gifts.

The list describes what it is about each book that's germane to becoming a better writer. For this one it says:

In his third book, Malcolm does what Malcolm does best: expose the mysterious pattern behind a particular phenomenon.

This time he writes about genius and how culture, circumstance, timing, birth, and luck account for success.

This book will push your motivation button something fierce. Read it.

I met Joe out at Flex, where it was 80s night, and the place was pretty dead. Carl and his boyfriend (Carl who used to come to line-dancing before his boyfriend moved here, I think, and who both have since moved out to Apex) and Patrick and Mike were there, whom we talked with for the little bit of time we were there.

After one drink, we headed over to The Borough, which was just teeming with folks, where after two drinks, we decided to eat something. A Überwisconsin and an order of fries later, I was sated.

Überwisconsin . . . . . . . . . . 6.00
Sharp cheddar, jack, provolone and tomato grilled on thick sourdough bread

Next on the holy trinity tour, we went to Legends, to where Patrick and Mike had also migrated, and we watched the 1:00 show.


( 4 comments — Leave a comment )
Jun. 14th, 2011 12:27 am (UTC)
is interesting enough. I'm not sure how influential a book it is (or should be), but Gladwell is a very clever man. I'll give him that (wish I could give him a haircut! ugh!)

Jun. 14th, 2011 01:24 am (UTC)
Re: Outliers
Ha! So far I'm impressed with what he's pointing out. I loved that he mentioned Horatio Alger, whose Privilege Exercise is heavily used in NC State's leadership programs, at the very beginning, and basically of what I've read so far (I'm only on the second chapter), he is pointing out many of the things that people who think (and I used to be one of them) that "we all have an equal shot in this world," don't recognize as privileges.

Edited at 2011-06-14 01:24 am (UTC)
Jun. 14th, 2011 05:12 pm (UTC)
Brian really likes Malcolm. I think he has all of his books, and I started reading Outliers, but never got around to finishing. I really should pick that up again!
Jun. 14th, 2011 05:31 pm (UTC)
Re: Malcolm
I haven't read either Blink or The Tipping Point, but I've read enough references and discussions about The Tipping Point that I feel like I've read it, and would probably not be very motivated to do so if I had to.
( 4 comments — Leave a comment )



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